Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Patient," "User," or "you") and Active Nutrix ("Company," "we," "us," or "our") regarding your use of our healthcare services, website, and related platforms.

By Using Our Services, You Agree To:

• Be bound by these Terms and our Privacy Policy
• Comply with all applicable laws and regulations
• Provide accurate and complete information
• Use our services only for lawful purposes
• Respect the rights of other patients and staff

Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes through:

• Email notification
• Website announcements
• Posted notices in our facilities
• Direct communication during appointments

Active Nutrix provides comprehensive healthcare and wellness services, including but not limited to:

Service Limitations

Service Availability

• Services are available during posted business hours
• Emergency services are available 24/7 through our emergency line
• Telehealth services may have extended availability
• Some services may require advance scheduling
• Service availability may vary by location and provider

Age Requirements

• Adults (18+): May consent to all services independently
• Minors (Under 18): Require parental/guardian consent except where prohibited by law
• Emancipated Minors: Must provide legal documentation of emancipation
• Adolescent Services: Certain services may be provided without parental consent per state law

Geographic Limitations

• Services are primarily available to California residents
• Telehealth services may be available to patients in other states where legally permitted
• Some services may require in-person visits
• Insurance coverage may vary by location

Medical Eligibility

• Patients must provide accurate medical history
• Certain conditions may require specialist referral
• Emergency conditions require immediate medical attention elsewhere
• We reserve the right to decline services if not appropriate for our practice

As a patient, you have important responsibilities to ensure safe and effective healthcare:

Information Accuracy

• Provide complete and accurate medical history
• Disclose all medications, supplements, and treatments
• Report any allergies or adverse reactions
• Update information when changes occur
• Inform us of any changes in insurance coverage

Appointment Compliance

• Arrive on time for scheduled appointments
• Provide at least 24 hours notice for cancellations
• Bring required documentation and insurance cards
• Follow pre-appointment instructions
• Reschedule missed appointments promptly

Treatment Compliance

• Follow prescribed treatment plans
• Take medications as directed
• Attend follow-up appointments
• Report any concerns or side effects
• Participate actively in your care

Respectful Behavior

• Treat staff and other patients with respect
• Follow facility policies and procedures
• Maintain appropriate behavior during visits
• Respect confidentiality of other patients
• Use technology and equipment appropriately

No Guarantee of Results

• Medical treatments may not achieve desired outcomes
• Individual results may vary significantly
• Some conditions may not respond to treatment
• Complications or side effects may occur
• Additional treatments may be necessary

Emergency Situations

Limitations of Telehealth

• Physical examination limitations in virtual consultations
• Technology failures may interrupt services
• Some conditions require in-person evaluation
• Diagnostic limitations without physical presence
• Emergency care cannot be provided remotely

Professional Judgment

All medical decisions are made based on professional judgment and available information. We reserve the right to:

• Modify treatment plans based on new information
• Refer patients to specialists when appropriate
• Discontinue treatments that are not effective
• Recommend alternative approaches
• Seek second opinions when necessary

Our telehealth services allow you to receive healthcare remotely through secure video, audio, and messaging platforms.

Technology Requirements

• Reliable internet connection
• Compatible device (computer, tablet, or smartphone)
• Updated web browser or mobile app
• Working camera and microphone
• Private, secure location for consultations

Patient Responsibilities for Telehealth

• Ensure privacy and confidentiality during sessions
• Test technology before appointments
• Have backup communication method available
• Provide accurate location information
• Follow all security protocols

Limitations and Risks

• Technology failures may disrupt appointments
• Limited physical examination capabilities
• Potential for misunderstanding without in-person interaction
• Security risks inherent in electronic communication
• Inability to provide hands-on treatments

Consent for Telehealth

By using our telehealth services, you consent to:

• Remote healthcare delivery
• Electronic transmission of your health information
• Recording of sessions for quality assurance (with notice)
• Use of third-party platforms as necessary
• Potential limitations compared to in-person care

Payment Responsibility

• Payment is due at the time of service unless other arrangements are made
• You are responsible for all charges not covered by insurance
• Co-payments and deductibles are due at time of service
• Outstanding balances accrue interest after 30 days
• Collection fees may be added to delinquent accounts

Insurance Coverage

• We will verify insurance benefits as a courtesy
• Insurance verification is not a guarantee of payment
• You are responsible for understanding your coverage
• Pre-authorization requirements must be met
• Changes in coverage must be reported immediately

Accepted Payment Methods

Billing Disputes

• Billing questions must be raised within 60 days
• We will investigate all legitimate disputes
• Documentation may be required for dispute resolution
• Payment may be suspended during active disputes
• Unresolved disputes may be referred to collections

Cancellation Requirements

• 24-Hour Notice: Required for all appointment cancellations
• Same-Day Cancellations: May result in cancellation fees
• Emergency Cancellations: Exceptions may be made for medical emergencies
• Weather/Natural Disasters: Cancellation fees waived for safety reasons

No-Show Policy

Fee Structure

• First no-show: Warning issued
• Second no-show: $50 fee assessed
• Third no-show: $75 fee assessed
• Subsequent no-shows: May result in dismissal from practice

Rescheduling

• Appointments may be rescheduled with proper notice
• Multiple reschedules may result in scheduling restrictions
• Priority scheduling given to patients with good attendance
• Emergency appointments available for urgent needs

Late Arrivals

• Patients arriving more than 15 minutes late may need to reschedule
• Late arrivals may result in shortened appointment times
• Chronic lateness may result in scheduling restrictions
• Emergency situations will be accommodated when possible

Our Intellectual Property

All content, materials, and intellectual property associated with Active Nutrix are protected by copyright, trademark, and other intellectual property laws:

• Website content, design, and functionality
• Educational materials and resources
• Treatment protocols and methodologies
• Software and technology platforms
• Logos, trademarks, and branding materials

Permitted Use

You may use our materials for personal, non-commercial purposes only:

• View and download content for personal reference
• Print materials for your own healthcare use
• Share educational content with family members
• Use information to make informed healthcare decisions

Prohibited Uses

• Commercial use or redistribution of our content
• Modification or creation of derivative works
• Removal of copyright or proprietary notices
• Reverse engineering of our software or systems
• Use of our trademarks without permission

User-Generated Content

By submitting content to us (reviews, testimonials, feedback), you grant us:

• Non-exclusive right to use, modify, and display the content
• Right to use content for marketing and promotional purposes
• Right to remove content at our discretion
• Perpetual license to use content in connection with our services

General Limitations

To the maximum extent permitted by law, Active Nutrix shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from third-party actions
• Technology failures or system downtime
• Damages exceeding the amount paid for services

Medical Malpractice

Medical malpractice claims are subject to specific legal requirements:

• Claims must be filed within the statute of limitations
• Expert medical testimony may be required
• Damages are limited to those recognized under medical malpractice law
• We maintain professional liability insurance as required

Technology and Website

We are not liable for:

• Website downtime or technical difficulties
• Data loss or corruption
• Security breaches beyond our control
• Third-party website or service failures
• Incompatibility with user devices or software

Force Majeure

We are not liable for delays or failures caused by:

• Natural disasters or weather events
• Government actions or regulations
• Labor strikes or disputes
• Pandemics or public health emergencies
• Other circumstances beyond our reasonable control

You agree to indemnify, defend, and hold harmless Active Nutrix, its employees, officers, directors, and agents from and against any claims, damages, losses, or expenses arising from:

Your Responsibilities

• Your violation of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your negligent or wrongful conduct
• Inaccurate or false information you provide
• Your violation of third-party rights

Scope of Indemnification

This indemnification includes:

• Legal fees and court costs
• Settlement amounts and judgments
• Investigation and defense costs
• Expert witness fees
• Other reasonable expenses

Defense Rights

We reserve the right to:

• Assume exclusive defense of any claim
• Select counsel of our choice
• Control settlement negotiations
• Require your cooperation in defense

Patient-Initiated Termination

You may terminate the patient-provider relationship at any time by:

• Providing written notice to our office
• Requesting transfer of medical records
• Settling any outstanding financial obligations
• Following proper transition procedures

Provider-Initiated Termination

We may terminate the relationship for:

• Non-compliance with treatment plans
• Failure to pay for services
• Inappropriate or abusive behavior
• Violation of office policies
• Providing false or misleading information
• Failure to keep appointments consistently

Termination Process

When terminating the relationship, we will:

• Provide 30 days written notice (except for cause)
• Offer to transfer medical records
• Provide emergency care during transition period
• Assist in finding alternative care when appropriate
• Complete any urgent ongoing treatments

Post-Termination Obligations

• Outstanding balances remain due
• Medical records remain confidential
• These Terms continue to apply to past services
• Prescription refills may be limited

Applicable Law

These Terms and Conditions are governed by:

• The laws of the State of California
• Federal healthcare regulations
• HIPAA and other privacy laws
• Professional licensing requirements
• Local healthcare ordinances

Jurisdiction and Venue

Any legal disputes shall be resolved in:

• State or federal courts in Los Angeles County, California
• Alternative dispute resolution as agreed upon
• Mediation before litigation when appropriate
• Arbitration if mutually agreed upon

Dispute Resolution Process

1. Direct Communication: Attempt to resolve disputes through direct discussion
2. Formal Complaint: Submit written complaint to our administration
3. Internal Review: We will investigate and respond within 30 days
4. Mediation: Consider mediation for unresolved disputes
5. Legal Action: Pursue litigation as last resort

Limitations

• Claims must be filed within applicable statute of limitations
• Class action lawsuits are prohibited
• Jury trial rights may be waived in certain circumstances
• Punitive damages may be limited

For questions about these Terms and Conditions or legal matters, please contact:

Business Hours for Legal Matters

• Monday - Friday: 9:00 AM - 5:00 PM PST
• Emergency legal matters: Contact main office
• Written correspondence preferred for complex matters
• Response time: 5-10 business days